BACK OFFICE INTEGRATION
Seamless back office integration
BACK OFFICE FULFILLMENT
We’ve made the investment
AGENT EMPOWERMENT
Unified Desktop Agent
While swift and effective customer service is the primary goal of any contact center, it’s crucial that live agents have the best tools possible for customer care. The advanced features that our call center software provides is one of the top influencers for agent performance and satisfaction. Without motivated agents, it would be impossible to run an efficient contact center. Therefore, getting this aspect of our business right will have positive impacts for your customers.
Promoveo offers a unified Agent Desktop that allows agents to access any customer interaction on any channel, whether it is a phone call, a video chat, an email interaction, or a bot chat on a mobile app through a single platform. This enables agents to see the appropriate personal information and entire conversations with full context, resulting in a more effective and personal customer experience.
In addition, agent turnover will be greatly reduced thanks to technology that is both powerful and easy to use. Agent turnover is, unfortunately, common in customer care positions—particularly contact centers—and research indicates the problem is increasing. This results in higher costs and lower productivity. A long-term investment in a system that improves call center agent morale and enhances workforce management will more than pay off in the long run. Promoveo has made that investment.
TEAMWORK
An environment of cooperation and teamwork
At Promoveo we foster an environment of cooperation and teamwork. Our supervisor to agent ratio is designed to foster a favorable coaching and development environment. We pride ourselves on making the workplace fun and creating a culture where our employees want to come to work.
COMMUNITY INVOLVEMENT
Community Betterment Initiatives
The team at Promoveo believes in community action. Our employees regularly sponsor community betterment initiatives. Through volunteer work at food pantries, homeless shelters, local churches and community centers, and youth organizations Promoveo employees give back to their communities.
WILL WESTMORELAND, CEO
We all have moments in our lives where we are called upon to push through challenges and adversity. Will Westmoreland launched Promoveo in 2015 during one of those moments.
Promoveo is Latin for “move forward” and represents a holistic new approach to the contact center industry
Promoveo was started in 2015 by Will Westmoreland. Westmoreland has been a leader in the call center industry for over 25 years. He served in senior level positions at LCI Internatonal, Sprint, and AT&T before making the decision to start his own company. Now, seven years later, the team at Promoveo assists their clients with the task of moving forward to overcome challenges and adversity to provide the best service in the industry.
Promoveo was started in 2015 by Will Westmoreland. Westmoreland has been a leader in the call center industry for over 25 years. He served in senior level positions at LCI Internatonal, Sprint, and AT&T before making the decision to start his own company.
Now, seven years later, the team at Promoveo assists their clients with the task of moving forward to overcome challenges and adversity to provide the best service in the industry.
In a corporate world where work becomes a priority and personal lives take a backseat, cooperation and team spirit make a huge difference to a corporate culture. In a call center environment where change becomes at an agent quickly, the work culture needs to be professional, fun and confident. The environment at Promoveo fosters this environment through the utilization of a world-class behavioral coaching model.
DOBE (Disability Owned Business Enterprise)
We are a disability-owned business enterprise, referred to as a DOBE, which is a business that is at least 51% owned, operated, and controlled by one or more individuals with a disability.
In a corporate world where work becomes a priority and personal lives take a backseat, cooperation and team spirit make a huge difference to a corporate culture. In a call center environment where change becomes at an agent quickly, the work culture needs to be professional, fun and confident. The environment at Promoveo fosters this environment through the utilization of a world-class behavioral coaching model.